Support level
| Key details |
|---|
| Every tier gets 24/7 live chat and email, and priority and premium support mean faster routing or a dedicated team rather than a different channel. |
Bonus guide
Ozwin Casino VIP and Loyalty Program
The six Ozwin Casino loyalty tiers, their cashback and daily bonus perks, comp points at 100 = A$1 and how VIP rewards unlock.
- 18+ only
- Visa, Mastercard, Bitcoin
- Withdrawals processed in 2 business days
18+ only. Loyalty programs reward play, which makes limits more important.
| Key details |
|---|
| Gambling Help Online 1800 858 858 (free, 24/7). |
Ozwin's loyalty page sets out a six-level program, and each tier adds cashback, a bigger daily bonus and better support, while the top tier unlocks the VIP rewards Ozwin's promotions page lists.
The page does not say how you move between tiers, and it also notes that management may withhold a bonus in individual cases. The $10,000 + 750 FS + Instant bonus round offer runs alongside the program.
Our current welcome offer
$10,000 + 750 FS + Instant bonus round
| 1st deposit | 120% up to $5,000 + 250 FS + Instant Bonus Round |
|---|---|
| 2nd deposit | 100% up to $2,500 + 250 FS |
| 3rd deposit | 80% up to $2,500 + 250 FS |
40x wagering
Claim the welcome bonus- Loyalty tiers
- 6
- VIP rewards unlock
- Hero
- Comp points conversion
- 100 = A$1
- Support
- 24/7
Join and playEarn comp pointsMove up a levelCashback rises with the levelConvert points to balance
Check the level rulesTrack your pointsConvert points when it suits youAsk live chat about perks
The six levels
This table reproduces what the loyalty page lists, and support level, cashback and daily bonus change as you go up.
| Level | Tier | Support | Cashback | Daily bonus |
|---|---|---|---|---|
| 0.5 | Tourist | 24/7 support | 25% | Daily bonus |
| 1 | Pathfinder | Standard | 30% | Medium daily bonus |
| 2 | Adventurer | Priority support | 35% | Medium-high daily bonus |
| 3 | Expert | Priority support | 40% | High daily bonus |
| 4 | Hero | Premium support, caring VIP team | 45% | Super daily bonus |
| 5 | Absolute legend | Premium support, personal VIP host | 50% | Monster daily bonus |
Ozwin's wording on the daily bonus grows from generic at Tourist to "monster" at Absolute legend, and the page gives no dollar figure at any tier, so check your cashier for what today's daily bonus is worth.
What each perk means
Cashback
See the cashback page for how Cash Boomerang works.
| Key details |
|---|
| The percentage rises from 25% at Tourist to 50% at Absolute legend. |
| Item | Amount |
|---|---|
| Tourist | 25% |
| Absolute legend | 50% |
Daily bonus
Every tier gets a daily bonus. Ozwin uses bigger adjectives at higher tiers, but doesn't publish a dollar figure on the loyalty page.
VIP perks
Ozwin's promotions page says VIP rewards unlock at Hero or Absolute legend. Expect extra offers once you're there, but confirm the details in the cashier.
Comp points - 100 points = A$1
| Key details |
|---|
| Ozwin's FAQ says comp points convert at 100 points to A$1 of wager-free balance, and wager-free means the same amount doesn't carry a wagering requirement, unlike a bonus coupon. |
| Item | Amount |
|---|---|
| Comp points per A$1 | 100 |
| Wager-free balance | A$1 |
The FAQ also says comp points are only earned on wagers from deposited funds, so bets placed from bonus balance do not add points and a bonus-heavy session won't move you up as fast as a cash session.
The loyalty page does not state how many points or deposits you need per tier. Check with live chat if that matters to you.
How to progress
The loyalty page doesn't publish the promotion rules between tiers, and there's no stated points threshold for Pathfinder, Adventurer or any other level, so avoid assuming a fixture that isn't there.
What you can do is play with deposited funds, use the daily bonus and cashback where they apply, and check whether your tier has changed inside My Account, while the weekly promotions add extra bonuses along the way.
- Play from deposited funds. Comp points only accrue on wagers from deposited funds per Ozwin's FAQ.
- Redeem daily bonuses and cashback. These are listed as tier perks. Claim what your tier offers.
- Watch for VIP unlock. Ozwin says VIP rewards unlock at Hero. Look for offers in the cashier once you reach it.
- Ask support. If you want to know where you are in the ladder, live chat can tell you more than the page does.
Management can withhold a bonus in individual cases, per the loyalty page. If a perk doesn't appear as expected, raise it with support politely.
Comp points in practice - a worked example
| Key details |
|---|
| Say you deposit A$100 and play it through on pokies without touching a bonus balance, so every wager from that deposit is eligible for comp points, per the FAQ, and the points build up in your account and convert at the same minimum of 100 points to A$1 of wager-free balance. |
| Item | Amount | Note |
|---|---|---|
| Example deposit | A$100 | Played through on pokies |
| Comp point conversion | 100 points = A$1 | Wager-free balance |
Now say you deposit A$100 and also redeem a deposit coupon, with the bonus balance sitting alongside your cash, and because wagers that come from the bonus side don't earn comp points, the same amount of spinning produces fewer points than a pure cash session.
The FAQ doesn't publish a points-per-dollar rate, only the conversion rate and the deposited-funds rule. Check My Account for your running total.
Loyalty perks compared with other Ozwin bonuses
Loyalty perks are ongoing and tied to your tier, while the welcome package and weekly promotions are separate offers with their own coupon terms, and this table shows where each one sits.
| Program | What it gives | How you get it | Where to check |
|---|---|---|---|
| Loyalty tiers | Cashback 25%-50%, daily bonus, support level | Tied to your tier, per the loyalty page | My Account, live chat |
| Comp points | 100 points = A$1 wager-free balance | Wagers from deposited funds | My Account |
| Cash Boomerang | 25%-50% cashback | Contact live chat to claim | Cashback page |
| World of Ozwin | Store bonuses, free chips, free spins | Seasonal missions and leaderboard | World of Ozwin page |
| Weekly promotions | Sunday free bonus, OzDeal, Crystal Ball freebies | Coupons, often from your inbox | Weekly promotions page |
Each of these has its own terms, and a loyalty cashback credit and a coupon bonus are different things whose wagering rules can differ, so read the coupon's own terms in the cashier before you redeem.
What to check in the cashier
Before you count on a perk, confirm it in your account, and these steps keep you from assuming a benefit that isn't there.
- Open My Account. Check your current tier and any comp point balance showing.
- Look at the Coupons tab. On desktop it's Cashier > Coupons. On mobile, tap Coupons in the footer menu. Any tier bonus should appear there.
- Read the coupon terms. Wagering, max bet and expiry are on the coupon itself. The general terms say deposit coupons are 35x unless stated otherwise.
- Check for pending withdrawals. The terms say players with a pending withdrawal cannot claim bonuses. Clear it first if you want a perk.
- Ask live chat. If a tier perk is missing, support can confirm what your level includes today.
The terms also say only one coupon can be active at a time, and you must redeem a coupon before depositing. A loyalty bonus and a welcome coupon can't run together.
Common mistakes with loyalty perks
Assuming a fixed ladder
There's no published points threshold per tier, so don't budget around reaching Hero by a set date.
Chasing points on bonus funds
Comp points only come from deposited funds, and spinning a bonus balance won't build them.
Stacking coupons
One active coupon at a time. Redeem before you deposit, or the coupon won't apply.
Leaving a withdrawal pending
A pending withdrawal blocks new bonus claims, so finish or reverse it before claiming a perk.
Other programs that work alongside loyalty
The World of Ozwin runs seasonal missions with a virtual store, separate from tier cashback, and the welcome bonus is the package most players start with.
If you want to know where bonus cash is withdrawn after wagering, the withdrawals page covers the methods, and if you want to keep your play private with crypto, crypto and Bitcoin explains the banking.
Loyalty programs can encourage longer sessions. Set a budget before you start, and use the tools on the responsible gambling page if play stops feeling like entertainment.
Start with the current offer
The $10,000 + 750 FS + Instant bonus round package gets you playing with a bonus from day one. Tiers and comp points stack on top. The link below opens the claim.
Our current welcome offer
$10,000 + 750 FS + Instant bonus round
| 1st deposit | 120% up to $5,000 + 250 FS + Instant Bonus Round |
|---|---|
| 2nd deposit | 100% up to $2,500 + 250 FS |
| 3rd deposit | 80% up to $2,500 + 250 FS |
40x wagering
Claim the welcome bonusPokies on the Ozwin lobby
Comp points accrue on wagers from deposited funds, so the pokies you play in the lobby are where most players build them. The pokies page covers the game range, and the cashback page explains how tier cashback is credited back to your balance.
Pokies on the Ozwin lobby
A few of the pokies listed on Ozwin's own pages. Open any card to go to the casino.
Frequently asked questions
How many loyalty tiers does Ozwin have?
Tourist, Pathfinder, Adventurer, Expert, Hero and Absolute legend.
| Key details |
|---|
| Six, numbered 0.5 to 5. |
How do I move up a tier?
The loyalty page doesn't say. There's no published points threshold or deposit count per tier. Ask live chat for your account specifics.
What are comp points worth?
Points only come from wagers with deposited funds.
| Key details |
|---|
| 100 comp points convert to A$1 of wager-free balance, per Ozwin's FAQ. |
When do VIP rewards unlock?
Ozwin's promotions page says VIP rewards unlock at Hero or Absolute legend.
| Key details |
|---|
| That's level 4 or 5. |
Can Ozwin withhold a bonus?
Yes. The loyalty page says management may withhold a bonus in individual cases. If a perk doesn't appear, ask support.
Is cashback the same across all tiers?
No.
| Key details |
|---|
| It scales from 25% at Tourist to 50% at Absolute legend, per the loyalty page. |
Do bonus bets earn comp points?
No. The FAQ says comp points only come from wagers made with deposited funds, so bonus-balance bets don't count.
Can I hold a loyalty bonus and a welcome coupon at once?
The terms say only one coupon can be active at a time. Redeem one, finish it, then claim the next.
Does a pending withdrawal affect my perks?
The terms say players with a pending withdrawal cannot claim bonuses. Clear the withdrawal before claiming a tier perk.